With my days in the United Kingdom dwindling I found myself moving faster than I had all month trying to fit everything in. Before I popped off to the US I had one final training trip and it would be my most ambitious yet! Sunday through Thursday of my final week I would be heading north to Manchester, home of the UK Contact Centre!
I had two long days of back-to-back small-group sessions at the Contact Centre, and one very large night session on Monday with loads of agents from the branches. The night session was particularly fun because it was followed by more than a few pints out on the town (hey, they were going out anyway, and I figured I should be there, you know, in case they had any lingering questions :] )
I had an wonderful time in Manchester and although this short video doesn't suggest so, I promise you, my visit was more work than play!!
Thanks for the great laughs Manchester!
Cheers,
-Dan
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